Prices:

• The applicable price is the one stated in the online store on the day the order is placed. 

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Production and Order Fulfillment: 

• All orders are printed on-demand and fulfilled through our partnership with Printful.com. This ensures a unique, high-quality product is created especially for you.

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Production Time: 

• The average production time is 2-7 business days. This may vary depending on the product type and demand.

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Quality Check: 

• Each item undergoes a quality inspection before shipping to ensure your satisfaction.

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Shipping:

• Carriers: We use various trusted carriers for shipping, including USPS, FedEx, and DHL, depending on the destination.

• Shipping Options: Customers can choose from standard or expedited shipping options at checkout. Shipping rates and times vary based on the destination and selected service.

• Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to track your package’s progress.

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Delivery:

• Estimated Delivery Times: Delivery times vary based on production time, chosen shipping method, and destination.

• Domestic Orders: Typically arrive within 3-7 business days after shipping.

• International Orders: Usually arrive within 7-21 business days after shipping. Please note, international shipments may be subject to customs delays.

• Address Accuracy: Ensure your shipping address is correct. We are not responsible for items delivered to an incorrect address provided by the customer.

• Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately at meow@howlincats.com. We will work with you and our fulfillment partner to resolve the issue.

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Customs, Duties, and Taxes:

• International Orders: All international orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

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Returns and Exchanges:

• Returns Policy: Due to the nature of on-demand production, we cannot offer returns unless the items are defective or different from what was ordered. If you encounter such issues, please contact us within 14 days of receipt.

• Exchange Policy: We can not exchange products and the order needs to be cancelled and be placed again on a different product. 

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Contact Information:

• For any queries regarding your order, please contact us at meow@howlincats.com. Our customer service team will be happy to assist you.